Winoa looks after its customers' satisfaction and supports the association UNICEF!
While customer satisfaction is one of the main values advocated by Winoa, mutual aid and solidarity are also among them.
Since the end of 2016 after a customer visit, W Abrasives salespeople have a smartphone app where the customer can share their level of satisfaction. They can give feedback on product quality, delivery time, the working relationship with Winoa, the value the product offers, the brand's technologies and services or its level of general satisfaction. Of course, it is the processing of the collected questionnaires that allows us to offer products, services, and technologies that are always more innovative and adapted to our customers' needs.
To give more impact to this action, in spring 2017, we launched an internal challenge in which the Regional Sales Managers, our salespeople, enthusiastically participated: for each questionnaire completed, 1 euro was donated to UNICEF; an incredible amount of data was collected while also enabling Winoa to make a direct contribution to protecting, integrating, educating, or even helping a child to survive.
In eight months, a total of 1,000 euros was donated to UNICEF: a small gesture for a great cause!