Job Profile
As customer’s main contact, you will aim at building and preserving a long-lasting and trustful relationship with customer. You will identify and anticipate customer’s needs in order to provide customer with high-quality commercial and technical services. You will be responsible for managing churn and customer portfolio of about 200 middle and small customers, and for business development at customers of your Area.
Your main tasks will be to
· Sells WINOA products and offers: assistance, services, tools, Premium products, trials, trainings;
· Develop new prospects;
· Visit Customers, with the aim to identify the opportunities for sales development and needs in products, technical support, trials organization or resolving of technical issues, evaluation of training needs;
· Drive the contracts negotiations aiming to long terms valuable relationship;
· Set Pricing;
· Manage the Overdues and sets relevant credit limits;
· Provide Basic technical assistance (basic machine check and process survey report) to small and medium accounts in autonomy or in coordination with Application Expert when needed, respecting group requirements in terms of quality and completeness of technical support;
· On the regular basis to provide reports to hierarchy;
· Ensure a customer follow-up on: stock control, complaints and dissatisfaction management, lost customers’ follow-up..;
· Maintain up-dated internal tools for follow up customers, collects any relevant information, including customers’ suggestions or competitors’ products;
· Montly provide Sales Forecast to adapt production to demand.

Skills & Competencies:
- Customer Focused;
- Motivated and positive, you are ready to cope with complex situations, customer’s objections and treat all outstanding points one by one;
- Well organized, you are able to work with the big volumes of information, to manage in autonomy you worktime load and the visits to customers in efficient way;
- Result oriented;
- Honest and accountable, you are able to align on company strategy;
- Good communicator, you are able to listen actively to get relevant information, catch signals throughout the negotiation, sets positive bases for the next discussion;
- English fluent will be suitable;
- Ready for travelling frequently (>50%);
- Familar with Office tools usage.
Education & Experience:
- 2-5 years Experience in Sales;
- Validated experience in technical sales to foundries, automotive industry, and metallic constructions, oil and chemical industry and generally speaking in Manufacturing environment (in particular consumable materials and equipment to industry);
- Candidates having Production experience as technologist, in maintenance or metallurgy, having a willingness to work in technical sales;
- Candidates which are familiar with technics and equipment’s, and not afraid to go into machine for its inspection, familiar with ambience and working conditions of production plants.


Direct report : Group ERP & Business Intelligence Team Manager
Location : Le Cheylas (Isère) France
Department : IT

Job summary :
Working at a group level, within a ten people team located in the Headquarters, the ERP Project Manager will lead projects on or linked to the bespoke Group ERP

Job description :

> Projects
Lead several simultaneous projects
Manage the pre project phase, collect and analyse needs
Organize plannings, has the responsability of quality/cost/delivery
Write and maintain the projects documents
Have a warning role

> Fonctional
Be a support for Finance, internal control
Be the guarantor of optimization and evolution of the applications according to the Group strategy.
Be guarantor of applications alignment and of the harmonization of tools & solutions at a Group level.

> Management of ‘on site’ services providers
Write analysis and technical specifications for the developers team
Technical and administrative follow-up

> Studies / Experience
EDI experience
ERP experience
Projects lead and management, assessment and commitment on workloads and costs

> Specific skills
Very good skills on office tools and project management tools (Gantt, MS Project).
AGILE method will be a plus
Knowledge on OS400 Operating System and Control Language
ARCAD (versioning management)
RDI (development)
EDI private and/or public

> Languages
Fluent French / English

> Personality
Very good relationship, listening and communication in all situations
Service oriented but knowing how to set limits
Sense of responsibility and team spirit
Quiet but reactive and agile
Driving force, in behavior but also technically
Positive, curious and logical
Mindful of the sustainability of projects and achievements
Analytical and synthesis capabilities always with pragmatism, clarity, efficiency and rigor
Hight of view and facilities to provide a global view and synthetic information
Capability to create executive summaries
Writing and process modeling capabilities

No more offer